SUNCLOUD SERVICE
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— Services

A layered service model — take only what you need.

Start with core L1 support and scale up as you grow. Each layer plugs into the same platform.

Core service · Service layer

Level 1 — Remote Support

We handle customer, retailer and installer service requests for your existing assets — onshore, by phone, email and web form — following documented processes so call volume never lands on your team.

First-response & triageEvery enquiry answered, logged and routed.
Ticket creation & trackingEach issue tracked to resolution with clear ownership.
Your brand, our teamCustomers experience seamless local support.
Onshore support team answering service calls
Optional layer · Service layer

Level 2 — Install & Commissioning

Onshore technical support to installers at the moment of installation and commissioning — reducing errors, speeding up installs and removing high-volume technical calls from your team.

Live commissioning supportGuidance when and where installers need it.
Fewer call-backsCatch and fix issues before they become tickets.
Faster installsSmoother sign-off improves the installer experience.
Technician fastening solar panels during installation
Included with L1

Parts logistics & warranty management

Two operational engines that keep service moving — both included in your L1 service.

Parts Logistics & StockWe coordinate part dispatch for repairs and warranty claims, and manage stock so the right component reaches the right job — without delay.
Warranty & After-SalesWe manage warranty claims end-to-end — assessing claims, processing documentation and ensuring replacements or repairs comply with your policies.
Tracked to each ticketDispatch, stock and claims all linked to the ticket record.
Battery and inverter components ready for dispatch
Add-on service

Proactive Monitoring

Our platform integrates with your monitoring portal to identify system faults and performance issues automatically — triggering resolution workflows so problems are caught before customers ever call.

Automatic fault detectionAlerts surfaced and prioritised by urgency.
Self-triggering workflowsIssues become tickets without manual effort.
Performance visibilityGeneration and irradiance tracked per asset.
Proactive monitoring dashboard
Fee-for-service

National Field Service

Access a licensed network of solar and battery technicians, ready to respond across metro and regional areas — from a single ticket to a full recall program.

Australia-wide coverageMetro and regional response.
Full scope on siteDiagnosis, repair, part replacement, validation.
Dispatched from the platformJobs raised, assigned and closed in one system.
Electrician testing switchgear with a clamp meter on site
★ Manufacturer-neutral · Onshore in Australia

Let's co-design your partnership.

Your independent after-sales service partner in Australia — ready when you are.

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