Your assets are tracked and managed in a first-class ticketing system and knowledge base, integrated with your monitoring portal — one dashboard for your entire Australian service operation.
A preview of the Suncloud Service OEM Dashboard — assets, ticketing, site visits, monitoring, calls and SLAs in one platform.
Every installed system registered, searchable and linked to its full service history.
Every issue tracked to resolution with clear ownership and SLA timers.
Field jobs raised, assigned and closed in the same system.
Integrated with your monitoring portal — faults become tickets automatically.
Every enquiry answered, logged and routed onshore.
Attainment, volumes and trends visible to you at all times.
Documented processes, product knowledge and troubleshooting guides keep every response consistent — your procedures, followed every time.
From home batteries to C&I systems — the platform speaks the language of your products.
Your independent after-sales service partner in Australia — ready when you are.
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SUNCLOUD SERVICE